
We are a Brazilian multinational international moving company, with our own teams and fleet — we do not outsource the care of your home.
Elected best in customer satisfaction at the MESC Award (Melhores Empresas em Satisfação do Cliente, by Instituto MESC in partnership with Google) in 2024 and 2025.
FIDI-FAIM certification, independently audited, and EcoVadis Gold rating — the only moving company in Latin America with this distinction.
We serve families, executives and expatriates in Milan, Rome, Genoa, Florence, Naples and Turin.
Changing country is already big enough — the hard part is ours.
Our own team in Brazil conducting packing, documentation and shipment, and accredited agents of our international network executing the customs clearance and delivery in Italy — with our team's oversight at every step.
Italy works with two different forms, and the choice changes the cost of the operation. Those who already have the residence formalized use Mod. F-01 A, without a security deposit. Those who are still in process use Mod. F-01 B, which requires a security deposit until regularization. The customs duty relief follows articles 3 to 11 of Regolamento (CE) nº 1186/2009 and Decreto nº 489/1997, with 6 months' possession, previous residence of 12 months outside the EU and a restriction on transferring the goods for 12 months. We analyze your residence status before shipment to indicate the form that avoids the security deposit.
We take care of the export documentation in Brazil and follow the clearance at the Agenzia delle Dogane e dei Monopoli in Genoa, La Spezia or Livorno, including assembling the dossier of previous residence. You do not need to worry about bureaucracy — we handle everything.
We deliver your move to Milan, Rome, Genoa, Florence, Turin, Naples and other regions, including Sicily and Sardinia. From your address in Brazil to the door of your new home in Italy, with unpacking and furniture assembly.
We pack your belongings with high-quality materials and professional techniques. Furniture, electronics, works of art — all protected with the utmost care.
Your move is covered by international insurance that protects the entire route — from collection in Brazil to delivery in Italy.
We carry out the pre-move survey of your belongings by video call, without the need for an in-person visit. Practical, fast and without obligation.
Door-to-door transit times, from collection in Brazil to delivery with assembly in Italy.
| Origin | Destination | Maritime | Air |
|---|---|---|---|
| São Paulo (SP) | MilanDoor-to-door transit time, with customs clearance at both ends | 40 to 60 days | 15 to 30 days |
| São Paulo (SP) | Rome | 40 to 60 days | 15 to 30 days |
| Rio de Janeiro (RJ) | Genoa | 40 to 60 days | 15 to 30 days |
| Curitiba (PR) | FlorenceIncludes road transfer to the port of origin | 45 to 60 days | 15 to 30 days |
| Belo Horizonte (MG) | NaplesIncludes road transfer to the port of origin | 45 to 60 days | 15 to 30 days |
Door-to-door transit time, with customs clearance at both ends
Includes road transfer to the port of origin
Includes road transfer to the port of origin
We serve the entire country; contact us to find out the exact transit time for your city.
Estimated door-to-door transit times, subject to the shipping line's or airline's schedule. They include collection, packing, customs clearance at origin and destination, and final delivery. The transit time for your move is confirmed in the quote after the service and route are defined.
Customs framework for the route: We conduct the route using Mod. F-01 A or Mod. F-01 B of the Agenzia delle Dogane, depending on the stage of your residence, and with proof of 12 months outside the European Union.
The times above are door-to-door and include collection and packing at the origin residence, cargo consolidation, waiting for the ship’s departure window, the crossing, customs clearance at both ends and final delivery with furniture assembly. We publish it this way because it is the timeframe you actually experience. Port-to-port times published by carriers may seem shorter because they only cover sailing time, without customs, collection or delivery.
What Italian and Brazilian customs require, with the name of each document and the responsible authority.
Receita Federal do Brasil
Export registration of unaccompanied baggage, conducted by our in-house team in Brazil, with issuance of the bill of lading in the name of the owner. One Moving hires and coordinates the customs broker and oversees the release from end to end, for your convenience.
Complete list of goods, volume by volume, with description and estimated value. It is the document that instructs the customs duty relief application presented to the Agenzia delle Dogane. All preparation is carried out by our team during packing and managed by One Moving, for your convenience.
Italian customs duty relief requires that the goods have been owned and used by you at your previous residence for at least 6 months prior to the cessation of that residence. We record this information on the inventory, because it is one of the two central requirements of the regime.
Agenzia delle Dogane e dei Monopoli (Italian Customs and Monopolies Agency)
Customs duty relief is requested via Mod. F-01 A, for transfer of residence without a guarantee, when you can already prove Italian residence. If the process at the comune is still underway, Mod. F-01 B is used, with a guarantee, which allows immediate release of the cargo upon provision of a security deposit returned when the residence is formalized. We identify the correct form and carry out the filing: One Moving manages this procedure for your convenience.
You must demonstrate residence outside the customs territory of the European Union for an uninterrupted period of at least 12 months. We compile the documents that prove this period with you, because it is the entry requirement of the regime.
For duty relief without a guarantee you must present a substitute declaration of the residence certificate or a copy of the residency application at the comune, accompanied by a rental or purchase contract of the property, or an employment contract. We indicate exactly which documents to gather and organize the dossier, with One Moving managing it, for your convenience.
If there is a car or motorcycle in the move, it is necessary to present a copy of the foreign registration document proving its use for at least 6 months before the transfer. The completion and filing of this documentation are managed by One Moving, for your convenience.
Alcoholic products, tobacco and derivatives are not covered by the customs duty relief for relocations. Also excluded are vehicles intended for commercial use and materials for professional use, except for portable instruments of mechanical trades or of liberal professions. We identify these items in the inventory before shipment, and the screening is managed by One Moving for your convenience.
The most common and most costly mistake made by Brazilians moving to Italy is sending the cargo before starting the formal residence process at the comune, or without having the rental or purchase contract in hand. Without these documents, the customs authority requires full payment of duties or a heavy financial guarantee, and the container accrues port storage costs while bureaucracy is resolved. The planning of the move starts with residence, not with freight.
This is the peculiarity most specific to Italian customs and a point where experience makes a concrete difference. If you can already prove residence, Mod. F-01 A is used, without a guarantee. If the process at the comune is still underway, which is common because the Italian procedure is slow, the customs allow immediate clearance by Mod. F-01 B, upon provision of a security deposit which is returned when the residence is formalized. Knowing which route to use avoids weeks of cargo being held.
Italy requires two cumulative conditions. The goods must have been owned and used by you at the previous residence for at least 6 months before the termination of that residence. And you must have resided outside the customs territory of the European Union for an uninterrupted period of at least 12 months. Both must be documented before shipment.
Goods imported under customs duty relief may not be lent, pledged, rented or otherwise transferred, for consideration or free of charge, for 12 months from the date of importation, without prior notification to customs. It is worth considering this when deciding what to bring: furniture that you already plan to replace upon arrival will be subject to this restriction.
Importation under customs duty relief can be made in multiple shipments, but all must occur within 12 months from the date you established normal residence in Italy. It is a reasonable and more flexible window than that of other countries, which allows splitting the move when it makes logistical sense.
Italy operates at 230 V and predominantly uses plug type L, while many sockets also accept types F and C. For those coming from Brazilian regions at 127 V, motorized equipment, such as washing machines and dryers, do not operate adequately with simple adapters. We evaluate item by item in the inventory.
Sources: Agenzia delle Dogane e dei Monopoli (ADM) — FAQ franchigie doganali e Circolare n. 1/2022 —, forms Mod. F-01 A and Mod. F-01 B, and Ministero della Salute. Legal basis: Regolamento (CE) n. 1186/2009, articles 3 to 11, and Decreto do Ministro delle Finanze n. 489, de 5 de dezembro de 1997. Information verified in August 2026; we confirm the conditions of your case before shipment.
Both modalities serve the Brazil — Italy route. The choice depends on volume, urgency and the value of the goods.
Ideal for complete moves with large volume. Best cost-effectiveness to transport furniture, appliances and all your belongings.
For those who need speed. Perfect for smaller volumes, urgent items, or partial moves that cannot wait.
We know that moving to another country is an important decision. Therefore we take care of all the logistics of your move so you can focus on what really matters: your new life in Italy.
Our team accompanies every step of the process, ensuring safety, organization and predictability.
The most frequent doubts on the route, answered based on the official rule.
By sea transport, the transit time is 40 to 60 days, and by air, 15 to 30 days. These times are door-to-door: they include collection and packing at your residence in Brazil, cargo consolidation, waiting for the vessel's departure window, the crossing, customs clearance at both ends and final delivery in Italy with furniture assembly. They should not be compared with port-to-port times published by shipping lines, which cover only the sailing time.
If you have resided outside the customs territory of the European Union for at least 12 uninterrupted months and the goods were owned and used by you for at least 6 months prior to the cessation of the previous residence, the move is eligible for customs duty relief. The basis is Regulation (EC) No. 1186/2009 and the Decree of the Minister of Finance No. 489/1997. Alcohol, tobacco and materials for professional use are excluded from the relief.
Mod. F-01 A is the duty relief application without a guarantee, used when you can already prove Italian residence by a substitute declaration of the residence certificate or a copy of the comune residence application, with a rental, purchase or employment contract. Mod. F-01 B is the application with a guarantee, used when the formal residence is still being processed: the customs authority releases the cargo immediately upon provision of a security deposit, which is returned when the residence is formalized. Knowing which to use is what prevents cargo from being held at the port, and we identify this before shipment.
Ideally the process at the comune should already be initiated and you should have the rental or purchase contract for the property. Shipping without any of that is the most costly mistake on this route, because the customs authority will require full payment of duties or a heavy guarantee, while the container accumulates storage fees. If the residence has not yet been formalized, there is the option of Mod. F-01 B with a security deposit, but it needs to be planned, not improvised.
Importation under customs duty relief must occur within 12 months from the date on which you established normal residence in Italy. The relief allows multiple shipments within that same period, which provides flexibility to split the move when it makes logistical sense.
Not freely during the first 12 months. Goods imported under customs duty relief may not be lent, pledged, rented or otherwise transferred, for consideration or free of charge, for 12 months from the date of importation, without prior notification to customs. It is worth taking this restriction into account when deciding what to ship.
Yes. Private cars and motorcycles are included in the customs duty relief, provided they were used in the country of origin for at least 6 months before the transfer. A copy of the foreign registration document proving this use must be presented. We handle this documentation together with the duty relief application, and we assess with you whether the operation makes economic sense in the specific case.
Not included in the customs duty relief. Alcoholic products, tobacco and derivatives are expressly excluded from the moving goods regime in Italy. Commercial means of transport and materials for professional use are also excluded, except portable instruments of mechanical arts or liberal professions. We review the inventory with this filter before shipment.
Yes, with a lengthy protocol. Dogs, cats and ferrets arriving from Brazil require a microchip; a valid rabies vaccination administered after the microchip, with at least 21 days' lead time for the first dose; and rabies antibody titration in a laboratory recognized by the European Union, with sampling performed at least 30 days after vaccination. The animal may only travel 3 months after the date of the sample if the result is favorable. An official health certificate pursuant to Annex IV of Regulation (EU) 577/2013, issued by an official veterinarian, is required. Therefore preparation starts months before the flight, conducted by our pet department. We have already transported over 1,000 animals.
In Brazil, collection, packing and export documentation are carried out by One Moving's own team. In Italy, the application for customs duty relief via Mod. F-01 A or F-01 B, the customs clearance with Agenzia delle Dogane, final delivery and assembly are executed by accredited agents in our international network, under supervision of our team. The analysis of which form to use, which is the sensitive point of this route, is performed by us before shipment.
Thousands of families have already entrusted their international move to One Moving.
“One Moving took care of everything. From packing to delivery in Milan. Everything arrived perfect, without any damage. True professionals.”
“They analyzed my stage of residence and indicated the form that waived the security deposit. I saved a lot.”
“Serious and transparent company. The quote was exactly what I paid, no surprises. The virtual pre-move survey was very convenient.”
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